Centura Property Compliance Terms and Conditions

Effective date: August 20, 2026 Provider: Centura Property Compliance

These Terms and Conditions (the “Terms”) govern access to and use of the Centura Property Compliance website, application, portals, communications, document-preparation services, and related services (collectively, the “Services”). “Centura,” “we,” “us,” and “our” mean the Provider identified above. “Client,” “you,” and “your” mean the person or organization using the Services.

By creating an account, accepting these Terms, or using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you have authority to bind that organization.

1. The Services

Centura provides rental-license and property-compliance tracking, information intake, document organization, research, preparation, workflow coordination, and related operational services. The exact work Centura agrees to perform is limited to the scope of an accepted Work Order or other written service agreement.

A request, conversation, proposal, estimate, expiration record, notification, draft, or file in the Application is not an accepted Work Order. Centura has no obligation to begin or complete work until Centura accepts the request through the Application or in another written agreement.

2. Client Accounts

You must provide accurate, current, and complete account, contact, property, owner, management, license, and compliance information. You must promptly correct changed information and protect account credentials. You are responsible for activity by your authorized users and for limiting access when a user should no longer act for your organization.

You may provide information and files only when you have the right and authority to do so. Do not submit Social Security numbers, tax identification numbers, filing PINs, payment-card information, or similar protected identifiers through ordinary Application fields, conversations, or uploads unless Centura expressly provides an approved secure method for that information.

3. Client Responsibility for Licenses and Compliance

You remain responsible for determining which licenses, registrations, inspections, certificates, renewals, filings, payments, and other legal or regulatory obligations apply to each property and for keeping every required item current.

The presence of a property, license, expiration date, document, compliance item, warning, status, or other record in the Application does not:

• instruct or authorize Centura to renew, file, submit, sign, certify, attest, or pay anything;
• create a duty for Centura to monitor or act on a deadline;
• guarantee that the record is complete, current, accurate, or legally sufficient; or
• replace your own calendar, professional advice, or review of official government records.

To request renewal or other work, you must submit the applicable request through the Application and receive confirmation that Centura accepted the resulting Work Order. You must submit requests early enough for the work, government processing, corrections, signatures, and payments to be completed before the applicable deadline. Centura may reject or defer a request when insufficient time, information, authority, payment, or municipal support is available.

To the maximum extent permitted by law, Centura is not responsible for an expiration, lapse, late filing, missed deadline, fine, penalty, enforcement action, loss of rent, inability to lease or use a property, or similar consequence resulting from your failure to:

• submit and obtain acceptance of a timely Work Order;
• provide complete and accurate information or documents;
• respond to a question, correction, or approval request;
• provide a required signature, certification, attestation, authorization, credential, or payment;
• review prepared materials or official records; or
• complete any step that Centura did not expressly accept in writing.

Notifications and status displays are convenience features. Delivery may fail or be delayed, and you must not rely on them as your only deadline-control system.

4. Work Orders and Prepared Materials

Each Work Order covers only the property, filing, document, and outcome stated in its accepted scope. A separate outcome, property, filing, correction outside the accepted scope, or later renewal may require a new Work Order and additional fees.

An authorized Client Admin may cancel an eligible open Work Order through the Application. Cancellation does not delete the Work Order, its audit history, or previously accepted outputs, and does not automatically create a refund. The applicable order and Centura's published refund rules determine any amount due or refundable.

You must review all prepared forms, packages, instructions, names, addresses, dates, selections, and attachments before they are signed, paid, or submitted. You are responsible for confirming that information attributed to you or your organization is accurate and authorized.

Unless an accepted Work Order expressly says otherwise, Centura does not sign, certify, attest, pay, or submit on your behalf. A prepared package or a “complete” status means only that Centura's preparation work reached the stated internal stage. It does not mean that a filing was signed, paid, submitted, received, accepted, approved, issued, licensed, inspected, or otherwise completed by a government authority.

Municipalities and other third parties control their own laws, forms, portals, processing times, fees, inspections, decisions, and outages. Centura does not control or guarantee those matters.

5. No Legal, Tax, or Professional Advice

Centura provides operational compliance support and document preparation. Centura is not a law firm, accounting firm, tax adviser, engineering firm, inspection agency, or government authority. The Services do not provide legal, tax, accounting, engineering, or other licensed professional advice. You should consult qualified professionals for advice about your obligations or legal rights.

6. Fees and Payment

You agree to pay the fees, taxes, government charges, third-party charges, and approved expenses shown in an accepted Work Order, checkout, invoice, or other written order. Unless the applicable order states otherwise, fees are due before Centura releases paid work or performs an external paid step.

Government and third-party fees may change without notice to Centura. If a fee or scope changes materially, Centura may request additional approval or payment before continuing.

Except where an accepted Work Order states otherwise or applicable law requires otherwise, Centura service fees become nonrefundable when work begins. Government and third-party fees are nonrefundable once incurred. If you cancel before work begins, Centura will refund prepaid service fees less any nonrecoverable costs. A failed or reversed payment may pause or cancel work. A chargeback does not eliminate a valid payment obligation.

7. Optional Future Auto-Renewal

Auto-Renewal applies only after you separately and affirmatively enroll an eligible property or compliance item in the Auto-Renewal program. Accepting these general Terms or storing a license in the Application, by itself, does not enroll a property or authorize a recurring or off-session charge.

At enrollment, Centura will disclose the covered property and renewal, the service fee or the way it is calculated, known government and third-party fees, expected charge timing, notice process, and cancellation method. By separately enrolling, you authorize Centura and its payment processor to charge the payment method you provide for the disclosed Centura service fee and authorized government or third-party fees when processing the covered renewal.

Centura will provide a durable enrollment confirmation and a pre-charge notice using the contact method disclosed at enrollment. Enrollment for one property, license, or compliance item does not authorize charges for another property, unrelated work, or an undisclosed service.

Centura will obtain additional approval before charging a materially different amount or expense that was not covered by the enrollment disclosure, except where applicable law and the enrollment terms expressly permit the changed amount after advance notice.

You must keep payment, contact, property, and filing information current. A failed payment, missing response, missing signature, government issue, changed eligibility, or unresolved filing requirement may pause or prevent renewal work. Auto-Renewal does not guarantee that a renewal will be filed, accepted, approved, or issued before expiration.

You may cancel Auto-Renewal using the method disclosed at enrollment. Cancellation stops future Auto-Renewal processing after the stated cutoff but does not reverse work already begun, government fees already incurred, or charges already authorized for the current renewal.

Any Auto-Renewal enrollment screen, confirmation, or program-specific terms form part of these Terms. If they conflict with this section, the more specific Auto-Renewal terms control for that enrollment.

8. Artificial Intelligence and Automated Processing

The Services may use automated systems and artificial-intelligence providers to assist with document extraction, conversation, research, preparation, and review. Automated results may be incomplete or incorrect. They are drafts or proposed understanding until accepted through Centura's applicable human and system review process. You must review outputs before relying on or submitting them.

9. Acceptable Use

You may not use the Services to violate law; misrepresent authority, ownership, licensure, or compliance; submit harmful code; access another Client's data; interfere with security; reverse engineer restricted portions of the Services; or use prepared materials for a property, party, or purpose outside their authorized scope.

10. Client Content

You retain your rights in information and files you submit (“Client Content”). You grant Centura a nonexclusive license to host, copy, process, transform, extract, transmit, display, and otherwise use Client Content as reasonably necessary to provide, secure, support, and improve the Services, comply with law, and enforce these Terms. This license ends when the content is deleted from Centura's systems, except for retained backups, immutable service records, legal holds, and records Centura must or may lawfully preserve.

11. Privacy

The Centura Privacy Policy explains how Centura collects, uses, stores, and discloses personal information. It is incorporated by reference for notice purposes but is not a grant of broader payment or renewal authority.

12. Availability, Changes, and Suspension

Centura may change, suspend, or discontinue features; perform maintenance; limit unsupported municipalities or filings; and suspend access reasonably necessary to protect the Services, other users, or Centura. Centura does not guarantee uninterrupted or error-free availability.

We may suspend or terminate access for nonpayment, misuse, security risk, legal requirement, material breach, or discontinued service. Sections that by their nature should survive will survive termination, including payment obligations, disclaimers, liability limits, and dispute terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CENTURA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CENTURA DOES NOT WARRANT THAT THE SERVICES OR ANY RECORD, RESEARCH, FORM, OUTPUT, DEADLINE, STATUS, NOTIFICATION, OR THIRD-PARTY INFORMATION WILL BE COMPLETE, CURRENT, ACCURATE, AVAILABLE, OR SUFFICIENT TO OBTAIN OR MAINTAIN A LICENSE OR OTHER GOVERNMENT OUTCOME.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CENTURA AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, RENT, REVENUE, DATA, USE, OR BUSINESS OPPORTUNITY; OR FINES, PENALTIES, ENFORCEMENT COSTS, OR PROPERTY-USE LOSSES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CENTURA'S TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO CENTURA FOR THE SPECIFIC WORK ORDER GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT, OR $100 IF NO SUCH FEES WERE PAID.

These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited, including where applicable liability for fraud, willful misconduct, or gross negligence. Some jurisdictions do not allow certain exclusions, so portions of this section may not apply to you.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Centura and its owners, employees, and contractors from third-party claims arising from Client Content, your lack of authority, your unlawful or unauthorized use of the Services, or your material breach of these Terms. Centura will promptly notify you of a covered claim and allow reasonable control of the defense, subject to Centura's right to participate with its own counsel.

16. Governing Law and Disputes

16.1 Informal dispute notice

Before starting arbitration, the complaining party must send the other a written Notice of Dispute that identifies the party, account, facts, legal basis, and requested relief. Notices to Centura must be sent to legal@centurapropertycompliance.com. Centura will send its notice to the contact information associated with your account.

The parties will attempt in good faith to resolve the dispute individually for 60 days after the notice is received. Any applicable filing deadline will be suspended during that 60-day period to the extent permitted by law.

16.2 Individual binding arbitration

If the dispute is not resolved informally, you and Centura agree that any claim arising out of or relating to the Services, these Terms, a Work Order, payment, privacy, or the relationship between you and Centura will be resolved by final and binding individual arbitration. This agreement applies to claims based on contract, tort, statute, regulation, fraud, misrepresentation, or any other legal or equitable theory, whether arising before or after acceptance of these Terms.

The Federal Arbitration Act governs this arbitration agreement. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures and, when applicable, its Consumer Arbitration Minimum Standards, as modified by these Terms. The arbitrator may award any remedy available in court that is necessary to resolve the individual claim, but may award relief only to the individual parties in that arbitration. The award may be enforced in any court with jurisdiction and is subject only to the limited review allowed by law.

Unless the parties agree otherwise, arbitration may occur through documents, telephone, video, or in person in the county where you reside or have your principal place of business. Centura will pay arbitration fees to the extent required by applicable law or the provider's consumer minimum standards. Each party otherwise bears its own attorneys' fees unless a statute, rule, or award requires a different allocation.

16.3 Exceptions

Either party may bring an eligible individual claim in small-claims court. Either party may also seek temporary or preliminary court relief necessary to prevent unauthorized system access, misuse of confidential information, or infringement or misappropriation of intellectual-property rights while an arbitrable dispute is pending. Claims that applicable law prohibits from being arbitrated are excluded only to the extent of that prohibition.

16.4 Jury-trial waiver

For every dispute subject to arbitration, you and Centura knowingly waive the right to have the dispute decided in court by a judge or jury.

16.5 Class and representative action waiver

You and Centura agree that every dispute will proceed only on an individual basis. Neither party may bring, join, administer, or participate in a class, collective, coordinated, consolidated, mass, private-attorney-general, or representative action or arbitration. The arbitrator may not combine different parties' claims without the written agreement of every affected party.

If a final court decision holds that this waiver cannot be enforced for a particular claim or request for relief, only that claim or request will proceed in court after all arbitrable individual claims are completed. The remaining portions of this Section remain effective.

16.6 Arbitration opt-out

You may opt out of Sections 16.2 through 16.5 by sending an individual written opt-out notice to legal@centurapropertycompliance.com within 30 days after you first accept these Terms. The notice must include your name, Client organization, account email, and an unambiguous statement that you reject the arbitration agreement. Opting out does not affect any other part of these Terms, and Centura will not penalize you for a timely opt-out.

16.7 Non-arbitrable disputes; governing law

The Federal Arbitration Act governs the arbitration provisions of these Terms. All other matters are governed by applicable United States federal law and applicable state and local law, without depriving you of non-waivable protections that apply where you live, operate, or receive the Services. A dispute permitted to proceed in court may be brought in any court of competent jurisdiction.

17. Changes to These Terms

Centura may update these Terms prospectively. We will post the updated version and change its effective date. When required by law or when a change materially affects existing paid or Auto-Renewal terms, we will provide additional notice or request renewed acceptance. Changes do not retroactively authorize a charge or expand an accepted Work Order.

18. Contact

Questions or legal notices may be sent to:

Centura Property Compliance legal@centurapropertycompliance.com support@centurapropertycompliance.com